Pag 31 Vocabulary

Ex 4.

1. Assist.

2. Suggest.

3. Check my records.

4. Lost in the post.

Ex 5.

1. a. The prices on the invoice are too high. Ther must be an error.

b. The prices on this invoice are incorrect.

3. a. You sent us the wrong item.

b. I hadn' ordered the item you sent us.

4. a. We'll replace the tablet at our expense.

b. We'll pay for replacing the tablet.

6. a. This keyboard has got a defect, so it will have to be replaced.

b. This keyboard will have to be replaced because there'ssomething wrong with it.

Ex 6.

1. Refund.

2. Compensation.

3. Faulty part.

4. Losing business.

5. Making a noise.

6. Doesn't fit.

Ex 7.

1. Customer relations representative

2. Customer relations representative

3. Customer

4. Customer relations representative

5. Customer

6. Customer relations representative

7. Customer

8. Customer

Ex 8.

1. Return.

2. Under warranty.

3. Refused.

4. Compensation.

5. Refund.

6. Make a claim.