Unit 9 Working with vocabulary

 Ex 5.

1. How many followers b. have you got on Twitter?

2. I get breaking news all day, f. so I don't watch the news on TV.

3. To set up a packet data box connection, a. select Mobile Networks.

4. Leave a voice message, e. and I'll listen to it later. 

5. I prefer having a face-to-face c. conversation on Skype.

6. It's easy to keep in touch with people d. when you've got these apps.

Ex 6.

1. You don't have to pay for this app - it's _free_.

2. Is the number of _characters_ in an SMS limited?

3. If you are paying _low rates_, it means you are getting a cheap deal.

4. Your home telephone is called a _landline_.

5. A _recipient_ is someone who received something.

6. I was born in England, so French is a _foreign language_ to me.

7. To change the clock display on your phone, go into _settings_.

Ex 7.

1. Can you translate this word into English, please?

2. An error message will appear if you make a mistake.

3. Does this app allow us to create groups for messaging?

4. My friends and I use Instagram to share our photos.

5. If the message contains more than 140 characters, you can't tweet it.

6. This app helped me navigate through the city.

7. Tap this and it opens the wireless and network settings.

8. After you install the app, activate it with your password.

Ex 8.

1. When you meet someone face-to-face, you see them. Logical.

2. You can read a voice message on your phone. Illogical. Listen to.

3. You can translate a text from one language to another. Logical.

4. You usually use a landline phone outside a building. Illogical. Inside.

5. You navigate in order to reach a destination. Logical.

6. If you're allowed to do something, you mustn't do it. Illogical. Can.

Unit 9 Vocabulary

Smartphone Features

Battery life: Durada de la bateria

Budget model: Model bàsic

Child-safe: Segur per als nens

Device: Dispositiu

Dust-resistant: Resistent al pols

Feature: Característiques 

Good value: Ben valorat

GPS monitoring system: Sistema de monitoreig GPS

High-quality: Gran qualitat

Lens: Lent

Mapping software: Programari de mapa 

Office apps: Aplicació d'oficina

Protective case: Funda protectora

Remotely: Remotament

Shatterproof: Resistent als cops

Speakerphone: Altaveu de mòbil

Water-resistant: Resistent al aigua

Zoom control: Control de zoom

Smartphone Apps

Activate: Activar

Allow: Habilitar / Permetre

Appear: Apareixer 

Breaking news: Noticies d'ultima hora

Characters: Caràcters 

Face-to-face: Cara a cara

Followers: Seguidors

Foreign language: Llengua estrangera

Free: Gratuït

Keep in touch: Mantenir el contacte

Landline: Telefon fix

Low rates: Tarifes baixes

Navigate: Navegar

Packet data: Paquets de dades

Recipient: Destinatari

Settings: Configuracions

Share: Compartir

Tap: Polsar / Tocar

Translate: Traduir

Tweet: Tuitejar

Voice message: Missatge de veu

Extra!

Airplane mode: Mode avio

Android: Android

Charger: Carregador

Contactes: Contactes

Display: Pantalla

iOS: iOS

Lock code: Codi de bloqueig

Memory expansion: Expansió de memòria 

Reception: Recepció

Ringtone: To de trucada

Selfie mode: Mode selfie

SIM card: Targeta SIM

Speed dial: Marcatge ràpid 

Swipe: Alliberar espai (Fer neteja) 

Voice dialing: Marcació per veu 

WiFi hotspot: Punt d'accés WiFi

U9 - Dialogue

 B

A: Can you help me, please? Why is this smartphone cheaper than that one?

B: This one is a budget model. That one is a top-of-the-range phone. It's got all the latest features.

D

A: What are the main differences between them?

B: The main advantage of budget smartphones is the lower price. They've got the same basic functions, but they haven't got as many extra features.

A: Can you still get a good Internet connection on the cheaper ones?

B: Yes, no problem.

A: What about downloading films?

A

B: If you want a smartphone for downloading, playing games, etc. It's better to get one of the more expensive models. This Timewise Mercury is great value.

A: What other disadvantages has the budget smartphone got?

B: The camera isn't as good as on an expensive model. The images are lower resolution and the lens and sensors are lower quality.

C

A: That's good to know. The camera is what I use most.

B: Also, the battery is a budget smartphone doesn't last as long as in the more expensive models. The battery life is less than eight hours. The others last more than ten.

A: OK. Thank you for the information.

Traducció 

A: Me pots ajudar, per favor? Perquè aquest movil es mes barat que aquest de aquí?

B: Aquest de aquí es un model mes bàsic. Aquest de aquí es un movil d'alta gama.

A: Quina es la diferencia principal entre ells?

B: La avantatja principal del movil bàsic es el seu baix preu. Tenen les mateixes funcions bàsiques, pero no tenen tantes característiques extra. 

A: Pots continuar tenint bona connexió a Internet amb el barat?

B: Si, sense problema. 

A: Que hi ha sobre descarregar pel·lícules? 

B: Si vols el movil per descarregar, jugar a jocs, etc. Es millor un model una mica mes car. Aquest Timewise Mercury està ben valorat. 

A: Quines son altres desavantatges que tenen els movils bàsics?

B: La càmera no es tan bona com els models mes cars. Les imatges estan a baixa qualitat i les lents i els sensors son de mes baixa qualitat.

A: Està be saber ho. La càmera es lo que mes utilitzo.

B: També, la bateria en els movils mes bàsics no duren tant com els models mes cars. La vida util de la bateria es menys de vuit hores. Els altres duren mes de deu. 

A: D'acord. Gracies per la informació. 

Rescheduling Meeting

Rescheduling Meeting

A: Hello! Is that Mrs Brody? This is Mark Brown, Geraldine Marsden's administrative assistant at Compusafe.

B: b. Hello, Mark. What can I do for you?

A: Well, unfortunately Mrs Marsden is ill, so she won't be at work for three days.

B: a. Oh, I'm sorry to hear that.

A: The problem is, she won't be able to make it to the meeting you arranged for tomorrow. Can we reschedule it?

B: b. Certainly. Let's look at the calendar.

A: What date is convenient for you? How about Tuesday, 5th January?

B: a. I won't be available on that day. I'll be busy with staff training.

A: I see. Mrs Marsden will also be free on Wednesday, 6th January. Would that suit you?

B: b. I've got a staff meeting in the afternoon, but I'm free in the morning.

A: Great! Will 11 o'clock in the morning be OK?

B: a. Yes, I'll write it in my diary.

Traducció

A: Hola! Ets Mrs Brody? Soc el Mark Bronw, el assistent administratiu de Gerladine Marden de Compusafe.

B: Hola, Mark. Que puc fer per tu? 

A: Be, desafortunadament Mrs Marsden esta malalta, així que no estarà a la feina en tres dies.

B: Oh, ho sento per sentir aixó. 

A: El problema es, que ella no podrà anar a la reunió que tu vas organitzar per demà. Ho podem reorganitzar?  

B: Si. Anem a mirar el calendari.

A: Quin dia et va be? Que tal el dimarts, 5 de gener. 

B: Jo no estic disponible aquell dia. Estare ocupada amb el entrenament de staff.

A: Vec. La senyora Marsden també estarà lliure el dimecres 6 de gener. Te aniria be? 

B: Tinc una reunio de personal per la tarda, pero estic lliure per el mati.

A: Bé! A les 11 en punt del mati està be? 

B: Si, ho escriure en el meu diari.

Working with Vocabulary T8

Ex 5.

1. Tied    C. up

2. Hold    A. a meeting

3. Give    D. a presentation

4. Make    B. arrangements

5. Check    F. your calendar

6. Take    E. place

Ex 6.

1. A. No, I'm afraid I'll be tied up all day.

2. B. Just a moment, I'll check the calendar.

3. A. Yes, all the members of the customer relations department.

4. A. I'm sorry. I already have something planned.

5. A. Let's look for another date that is convenient fo us both.

6. A.You'll learn a lot of essential information.

7. B. Not yet, I haveto check when Ms Carson is available.

8. B. Don't worry. We can rearrange for another day.

Ex 7.

1. Video conference

2. Sharp

3. Light refreshments

4. Equipment

5. Pack

6. Break

Ex 8.

1. Time

2. Busy

3. Later

4. Food and drink

5. Free

6. Stop

Vocabulary T8 Scheduling meeting

Vocabulary T8

Arranging a meeting

Attend the meeting: Assistir a una reunio

Break: Descans

Busy: Ocupat

Check your calendar: Revisa el teu calendari

Confirm: Confirmar

Convenient: Oportu

Equipment: Equipament

Free: Lliure (desocupat)

Give a presentation: Donar una presentacio

Hold a meeting: Tindre una reunio

Light refreshments: Piscolabis / Tentempie

Make arrangements: Fer ajustaments 

Pack: Paquet de coses / Pack

Participants: Participants

Previous commitment: Compromis previ 

Schedule: Programar

Sharp: En punt. (superpuntual)

Take place: Tenir lloc

Tied up: Ocupat

Video conference: Video conferencia 

Rescheduling

Alternative date: Data alternativa

Appointment: Cita

Arrange: Organitzar

Cancel: Cancel·lar 

Feel ill: Trobarse malament

Get lost: Perdres 

Got the dates mixed up: S'han barrejat les dates

Held up in a traffic jam: Retingut en el trafic 

Leave... urgently: Marxa... urgent

Participate: Participar

Postpone: Posposar

Reorganise: Reorganitzar 

Reschedule: Reprogramar 

Running late: Fer tard 

Suit: Anar be

Switch: Canviar 

Time

Half past: I mitja

O'clock: En punt

Quarter past: Un quart

Quarter to: Tres quart de

Ten past: I deu

Twenty to: Menys vint

Extra!

Absent: Ausent

Adjourn: Aplaçar

Boardroom: Sala de juntes

Chairperson: President

Conference call: Conferencia en trucada

Delay: Retard

Instead: En canvi

Make it: Fer ho

Minutes: Minuts

Punctual: Puntual

Verify: Verificar 

Vote: Votar

Wrap up: Resumir

YOUR TURN

 Your turn

Student A: You are a customer calling customer services with a complaint. Turn to page 86 and answer Student B’s questions.

Student B: You are a customer relations clerk. Turn to page 94. Ask questions to fill in the customer complaint form. Then apologise to the customer and suggest a suitable solution to the problem.

Dialog

B: Hello Ian speaking from PcComponentes how can i help you?

A: Hi, I want to make a complaint. 

B: Oh, I see. Can you give me more details about your problem, please?

A: I received an audio interface with defects. The jack output doesn’t work.

B: I’m sorry to hear that. Can you give me the name of your company, please?

A: It’s Audio-Technics.

B: Ok. Can I take your customer number and your name, please?

A: Yes, of course. My customer number is AT972, and my name is “Paul Francesc”.

B: Give me a moment please. Now can I have more details about the product and the invoice number, please?

A: Yes, the product is the Sound Blaster DT920, and the invoice number is PT2435.

B: Alright, is the product under warranty?

A: Yes, I bought it a month ago.

B: Okay, do you want to replace the item or do you prefer a technician to fix it? 

A: I would like a replacement of the item.

B: Thank you for beeing patient, we will replace it immediately. Do you need something else? 

A: No, that’s all. Thank you for your service. Bye!

B: Your welcome, have a nice day!

CUSTOMER COMPLAINT FORM / CUSTOMER INFORMATION:

Name of Company: Audio-Technics

Customer Number: AT972

Name of Contact Person: Paul Francesc

Invoice Number: PT2435

Product: Sound Blaster DT920

Product Under Warranty: Yes

Customer’s Complaint: The jack output doesn’t work

Solutions:

Replace the item 

Send a technician